About us
Family First is Solving Healthcare Challenges
Empowering caregivers since 1989, Family First is your unwavering partner in overcoming caregiving challenges. As the leading provider in the Pacific Northwest, our personalized services connect families with top experts to ensure every aspect of caregiving is expertly addressed. No challenge is too big—we don’t stop until every family thrives.
Breaking Barriers in Home Care
For more than 30 years, Family First at Home has experienced significant growth driven by market leadership in the Pacific Northwest. Our experienced senior management team is fully aligned with our mission and vision. Our dedicated Caregivers, Care Managers, Licensed Counselors, and Advocates are deeply engaged and stand strong with us to provide exceptional home care. With the mindset that no challenge is too big, they offer individualized attention to ensure that concerns are addressed proactively, before they become problems.
Family First at Home President, Jennipher Ama, has a deep understanding of the importance of comfort, safety, and familiarity in the lives of older adults and others. Drawing from her experience as an intensive care nurse, she is dedicated to transforming the aging experience and simplifying access to home care for the most vulnerable.
Family First at Home is part of Family First, Inc., the leading provider of expert caregiving advocacy as an employee and insurance benefit. Family First’s mission is to improve the health and wellbeing of the more than 20% of working Americans who are at risk for caregiving-related illness and burnout. That mission guides and shapes Family First at Home’s dedication to every family we serve.
Meet Our Leadership
Dedicated to Excellence in Care
Jennipher Ama
President, RN, CMC
For more than 20 years, Jen has been at the forefront of in home care and geriatric care management, transforming the delivery of in-home care services. Under Jen’s leadership, Family First has expanded from one location to multiple new markets, introduced new service offerings, formed strategic partnerships, and implemented technology solutions to enhance service delivery. With a background as a registered nurse and certified care manager specializing in critical care nursing, Jen brings a unique combination of clinical expertise, business acumen, and client advocacy to her role. A respected figure in the industry, Jen is a member of several professional associations, including the Aging Life Care Association, the Home Care Association of America, and has held leadership positions in various organizations, including the Washington Home Care Association and the Spokane Valley Chamber of Commerce. Jen has also been involved in the Northwest Chapter of the National Association of Women Business Owners. Outside of work, Jennipher enjoys spending time with family, hiking, and relaxing by the lake or ocean.
Colleen Koenig
Fractional COO
Heidi Hodges
Finance Manager
Heidi has over 25 years of experience in the healthcare industry, with a diverse clinical background in various post-acute settings. Her understanding of client needs, care coordination skills, and knowledge of affordability issues has been instrumental in her success at Family First.
Since joining the company in 2010 as a Scheduling Coordinator, Heidi has made impactful contributions across multiple departments, ultimately leading to her current Finance Manager role. Outside of work, she enjoys cooking, baking, and hosting gatherings with good food and conversation.
Paige Ruemmler
Manager of Care Management
Paige Ruemmler’s dedication to offering comprehensive, person-centered support was ignited while volunteering at Spectrum Health Hospice. Through this experience, she realized the significance of addressing intricate care needs while assisting clients in preserving their quality of life. This led her to specialize in working with seniors and their families with multiple medical conditions requiring complex care.
As the Manager of Care Management and Counseling, Paige leads a skilled team of care managers, fostering a strong team dynamic and setting the standard for Family First Care Management services. In her leisure time, Paige enjoys exploring local coffee shops, discovering new authors through her monthly book subscription, and has recently developed a love for skiing, appreciating the beauty and tranquility it offers.
Jennifer Shuman
Director, Home Care
Jenn’s dedication to home care is deeply personal, stemming from her own experience caring for a family member with dementia. This firsthand experience highlighted the importance of compassionate in-home caregiving and inspired her to join Family First in 2016. As the Director of Home Care, Jenn ensures service excellence by overseeing all aspects of care delivery, from managing staff to building strategic relationships.
Before joining Family First, Jenn worked at Rockwood Clinic, a leading outpatient diagnostic and treatment center. She is actively involved in Alzheimer’s awareness efforts in Washington State and is a passionate advocate for Donate Life Northwest. Outside of work, Jenn enjoys reading, hiking, spontaneous road trips and spending time with family and friends.
Family First Today—Our Mission Continues
Our team provides a client experience that we would want as we grow older. We are forward-thinking, detail-oriented, and committed to revolutionizing the way people age at home. With 30 years of experience, we strive to make life easier for the families who trust us in their homes. Our three locations in Washington state reflect our growth and commitment to high standards, strong relationships, and open communication.